Our Physicians and Staff at Fullerton Surgery Center would like to take this opportunity to welcome you to our facility. As your providers of health care, we look forward to serving you. We hope that, together, we can build the kind of relationship that will ensure that you receive quality of care and good service.

In order to maximize your benefits, it is very important that you familiarize yourself with the systems, policies, and benefits outlined in this letter or ask our courteous staff if you have any further questions. Failure to follow the system and unfamiliarity with your benefits coverage may result in delays in receiving necessary health care and in unnecessary costs to you.

The following is important information you should know:

Hours of operation

Office hours are:

Mon- Sat: 7:00 AM to 7:00 PM, call 773-237-2900

Scheduling appointments:

Our appointment desk may be reached at (773)237-2900 from 7:00 AM to 7:00 PM, Monday – Saturday and every other Sunday.

Be sure to identify yourself and have your ID number available.

If you need to cancel an appointment, please call the appointment desk as soon as possible.

Patient’s Rights and Responsibilities

PATIENTS RIGHTS AND RESPONSIBILITIES 2025

Advance directive

Advance Directives will not be honored at Fullerton Surgery Center in the case of deterioration. We will do everything to stabilize you, the patient, and arrange for immediate transfer to a nearby hospital. If indeed a need did arrive, we will try any life saving measures to stabilize you for transport. If you do not have an Advance Directive and would be interested in completing one, we are happy to supply you with information.

Complaint resolution

We at Fullerton Surgery Center strive to provide you with excellent quality of care. We highly believe in changes to improve, and welcome an opportunity to listen to your suggestions and complaints. Please contact Administrator or the Medical Director to get further information on our complaint resolution policy. In case of any complaint, you will receive a written notice of decision within 14 calendar days describing the steps taken to investigate, the results, and the completion date.

You also have the right to contact:

The Joint Commission: 630-792-5636

Email: complaint@jcaho.org

or

The State of Illinois Department of Regulations

Phone: 312-814-4500

Email: www.idfpr.com

or

Medicare

Phone: 1-800-MEDICARE

Facility ownership disclosure

Fullerton Surgery Center is owned and operated by Dr. Naser Rustom, M.D.

Should you have any questions, feel free to call us at 773-237-2900. We look forward to serving you.